Portal AI Platform Acceptable Use Policy

Last updated: July 8, 2026

This Acceptable Use Policy (“AUP”) governs your use of Portal AI Platform, including platform.portal.ai, CoreX private access, Portal APIs, modules, dashboards, keys, prepaid credits, documentation, and related services operated by Portal AI Inc. (“Portal”, “we”, “us”, or “our”) (the “Service”). It is incorporated into our Terms of Service. By using the Service, you agree to this AUP.

This AUP applies to the developer and business platform. Portal One+ consumer assistant use is governed by the Portal One+ terms at portal.ai/terms.

1. General Rule

You may use the Service only in a lawful, safe, and authorized manner. You are responsible for your prompts, inputs, files, code, applications, integrations, outputs, and downstream uses.

2. Prohibited Uses

You may not use the Service to:

• violate any applicable law, regulation, contract, sanctions, export-control rule, or third-party right;

• generate, request, store, distribute, or facilitate child sexual abuse material, sexual exploitation of minors, grooming, or any sexual content involving minors;

• promote, threaten, incite, or facilitate violence, terrorism, extremism, self-harm, physical harm, or serious wrongdoing;

• harass, threaten, defame, intimidate, dox, deceive, impersonate, stalk, or scam any person;

• create deceptive impersonation, non-consensual deepfakes, synthetic sexual content, or misleading media intended to defraud, harass, exploit, or materially mislead people;

• create or distribute malware, credential theft, phishing, spam, botnets, exploit code, evasion tools, unauthorized vulnerability exploitation, or instructions that materially enable cyber abuse;

• attempt to access, exfiltrate, infer, scrape, or compromise other customers’ data, accounts, keys, workspaces, workloads, systems, or usage;

• attempt to extract, reverse-engineer, fingerprint, benchmark for provider identification, bypass, overload, or otherwise compromise the Service or discover the composition of its underlying infrastructure, providers, prompts, routing, limits, pricing, or security controls;

• send spam, phishing, unsolicited bulk messages, deceptive commercial messages, or automated outreach that violates applicable law or platform rules;

• abuse system resources, including deliberate resource exhaustion, excessive parallelism, rate-limit circumvention, credit or billing circumvention, key sharing, account sharing, or attempts to evade metering;

• submit payment card data, protected health information, children’s data, biometric identifiers, precise geolocation trails, government secrets, classified information, export-controlled technical data, criminal justice information, or other regulated data unless Portal has expressly agreed in writing to support that data category;

• use the Service for high-impact or regulated decisions affecting credit, housing, employment, education, insurance, healthcare, legal rights, law enforcement, immigration, benefits, critical infrastructure, weapons, life-safety systems, biometric identification, surveillance, political persuasion, or other material rights, safety, or access determinations unless Portal has expressly agreed in writing; any approved use must include qualified human review and customer-controlled compliance safeguards;

• misrepresent AI-generated content as human-generated where doing so would be deceptive or unlawful;

• infringe, misappropriate, or violate intellectual property, privacy, publicity, confidentiality, or other rights;

• use the Service to build or operate a substantially similar competing service by copying Portal’s non-public functionality, routing, pricing, prompts, provider composition, or operational methods; or

• remove, obscure, or bypass safety, compliance, attribution, usage, billing, or security controls.

3. Regulated and Sensitive Data

The Service is not configured by default for payment card data, protected health information, children’s data, biometric identifiers, classified information, export-controlled technical data, or other regulated data. Do not submit these data categories unless Portal has expressly agreed in writing to support them for your account and the necessary legal and security terms are in place.

4. Your Applications and End Users

If you build an application, workflow, product, or integration using the Service, you are responsible for:

• your end users’ use of that application;
• providing required notices, consents, safety disclosures, and human review;
• maintaining your own terms, privacy policy, and abuse controls;
• ensuring your application does not violate this AUP; and
• promptly responding to abuse, security, privacy, and legal requests relating to your application.

5. Enforcement

We may investigate suspected violations and may limit, suspend, throttle, revoke, or terminate access, keys, credits, codes, payouts, or accounts with or without notice for any violation of this AUP, the Terms, law, payment rules, sanctions/export requirements, or platform integrity requirements. We may also remove or disable content, preserve evidence, report activity to appropriate authorities, or cooperate with legal process where required or appropriate.

6. Reporting

To report abuse, security issues, or a violation of this AUP, contact support@portal.ai.

Copyright complaints: send notices compliant with 17 U.S.C. 512(c)(3) to Portal AI Inc., Attn: Copyright Agent, support@portal.ai (see the Terms of Service, Copyright Complaints). We disable content identified in valid notices and terminate repeat infringers in appropriate circumstances.