Portal AI Platform Terms of Service
Last updated: July 8, 2026
These Terms of Service (“Terms”) govern your access to and use of Portal AI Platform, including platform.portal.ai, CoreX private access, Portal APIs, dashboards, keys, prepaid credits, modules, documentation, and related services operated by Portal AI Inc. (“Portal”, “we”, “us”, or “our”) (collectively, the “Service”). By creating an account, purchasing credit, redeeming a code, using an API key, or otherwise using the Service, you agree to these Terms. If you are using the Service for an organization, you represent that you have authority to bind that organization.
These Terms govern the developer and business platform. Portal One+ consumer assistant services are separate and may have additional or separate terms at portal.ai/terms and portal.ai/privacy; where you use Portal One+, those consumer terms govern that use.
If you do not agree to these Terms, do not use the Service.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. You may not use the Service if you are located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive sanctions administered by the United States, European Union, United Kingdom, or United Nations, or if you appear on any applicable sanctions or restricted-party list, including the U.S. Office of Foreign Assets Control Specially Designated Nationals list.
You are responsible for complying with all export-control, sanctions, procurement, and other laws that apply to you and your use of the Service.
2. Your Account and Keys
You are responsible for maintaining the security of your account, API keys, access codes, credentials, and authorized users. You are responsible for all activity that occurs under them, whether or not authorized by you. You may not sell, share, transfer, or sublicense account access or keys except as expressly allowed in writing by Portal. Notify us immediately at support@portal.ai if you suspect unauthorized access or key compromise.
We may require identity, business, tax, or compliance information before granting or continuing access to certain programs, packages, limits, or payouts.
3. The Service
Portal AI Platform provides access to AI capabilities through Portal’s own infrastructure, routing, controls, modules, and OpenAI-compatible API surface. The Service may include private or invite-only programs, including CoreX, prepaid developer wallet credit, redeem codes, partner links, and other platform modules.
Specific features, models, limits, routes, pricing, credit grants, and availability may depend on the product page, order form, checkout page, code, package, or written agreement that applies to your purchase. We may add, change, limit, suspend, or remove routes, models, modules, or features as needed to operate the Service, comply with law, protect the platform, or manage capacity.
Portal does not sell third-party API keys. Your purchase is for Portal access, Portal modules, Portal API usage, or Portal platform credit, as applicable.
4. Purchases, Credits, Codes, and Billing
The Platform is generally offered through prepaid credit, redeem codes, one-time packages, and other order-specific access. CoreX private access is a one-time prepaid top-up unless a separate written order form says otherwise. If a product is sold on a recurring subscription or auto-recharge basis, the checkout or order page will say so clearly before purchase and will include the renewal, cancellation, and consent terms required by applicable law.
By purchasing, redeeming, or using credit, you agree to the following:
Prepaid platform credit. Platform credit is a non-cash service entitlement usable only for eligible Portal Platform usage. It is not a bank account, stored-value cash account, gift card for general retail use, security, investment product, or third-party wallet. Paid platform credit purchased for value does not expire or carry dormancy fees unless a different rule is expressly allowed by law and disclosed at purchase. Promotional, trial, bonus, discounted, or free credits may expire if disclosed. Credit is not redeemable for cash, transferable, or refundable except as required by law, including any small-balance cash redemption right that may apply. California holders may request cash redemption of remaining paid credit under fifteen dollars (US $15) by contacting support@portal.ai, if and to the extent required by California law.
Immediate delivery. Purchased or granted credit is delivered, and the corresponding Service is deemed provided and rendered, immediately when the credit is made available to your account and usable through the Service. You acknowledge that delivery of digital platform credit and API access is complete at that moment.
Usage measurement. Usage is metered against your available balance, package, limits, or order terms. A displayed balance may be delayed or adjusted for pending usage, abuse, refunds, chargebacks, taxes, credits, or corrections.
Redeem codes. Redeem codes are single-use unless stated otherwise. Codes may be limited by amount, account, region, expiration date, program, compliance review, or other stated conditions. Lost, leaked, resold, or previously redeemed codes may not be replaced.
Payment processing. Payments are processed by Stripe or another payment processor. We do not store full card numbers or payment credentials.
Taxes. Applicable sales, use, VAT, GST, withholding, or similar taxes may be added where required and are your responsibility unless you provide a valid exemption or business/VAT identifier.
Refunds and chargebacks. Purchased credit, codes, packages, and fees are non-refundable except as required by applicable law or expressly stated in writing. If a payment is refunded, reversed, disputed, charged back, or determined to be fraudulent, Portal may reverse or invalidate the associated credit, suspend related access, offset related usage, and adjust any partner commission, referral credit, or payout tied to that payment. If you believe a charge was made in error, contact support@portal.ai before initiating a chargeback.
Payment disputes. If you initiate a chargeback or payment dispute, Portal may immediately suspend the Account and associated API keys and freeze any remaining credit pending resolution of the dispute, and may treat disputed amounts corresponding to Service already delivered or credit already consumed as amounts owed to Portal. If a dispute is resolved in your favor or withdrawn, Portal will restore access or remaining credit as appropriate.
No automatic renewal by default. A prepaid top-up or redeem code does not automatically renew and does not authorize recurring charges unless the checkout or order form separately and clearly presents recurring terms and you affirmatively accept them.
Discontinuation. If Portal terminates paid access for convenience or materially discontinues the purchased Service without your breach, Portal will provide a pro rata refund, replacement credit, or substantially equivalent access for unused paid credits, except where prohibited by law or stated differently in an order form.
For CoreX purchases on or after July 8, 2026: of the total credit delivered, an amount equal to the cash you paid is paid credit and does not expire. The remaining bonus credit is promotional credit provided at no additional charge, which expires twenty-four (24) months after grant and has no cash value; usage is treated as consuming promotional credit first.
5. Acceptable Use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. You are solely responsible for all prompts, files, code, requests, data, applications, integrations, outputs, and downstream uses you submit, build, deploy, or rely on through the Service.
6. Customer Data and Service Data
“Customer Data” means prompts, messages, inputs, files, API payloads, context, instructions, outputs, and, where enabled or stored, account-visible call content such as response content, reasoning traces, tool-call metadata, and debugging records submitted by or returned to you through the Service. As between you and Portal, you retain ownership of Customer Data. We do not claim ownership of Customer Data.
You grant Portal the limited rights necessary to host, process, transmit, display, meter, secure, troubleshoot, review, and otherwise provide the Service to you. We use Customer Data only as described in these Terms, the Privacy Policy, the No-Training & Data Use Policy, the Data Processing Agreement, and any applicable order form.
“Service Data” means operational and business information generated from use of the Service, such as timestamps, token counts, route or model identifiers, cost, latency, status, error logs, fraud and abuse signals, account status, billing records, security events, and aggregated or de-identified metrics. We may use Service Data to operate, secure, support, bill, analyze, and improve the Service, provided we do not use Customer Data to train AI models.
Portal systems, authorized Portal personnel, and approved providers may access, process, or review Customer Data when reasonably necessary to provide responses, operate routing and tools, deliver support, debug issues, investigate abuse or security signals, enforce these Terms, comply with law, resolve billing or usage disputes, maintain platform reliability, or improve the safety, quality, and functionality of the Service. This technical and administrative access does not authorize Portal or its providers to train, fine-tune, or improve AI models on Customer Data.
7. No Training Commitment
We do not use Customer Data to train, fine-tune, or improve AI models, and we require providers and subprocessors involved in delivering the Service to process Customer Data only for service delivery under no-training, confidentiality, and limited-retention obligations. Details are in our No-Training & Data Use Policy, Privacy Policy, and Data Processing Agreement.
8. Confidentiality of the Platform
The Service is built on Portal’s proprietary infrastructure, routing, provider relationships, software, pricing, controls, and operational methods. You agree not to attempt to extract, reverse-engineer, benchmark for provider identification, fingerprint, scrape, bypass, or otherwise discover or disclose the underlying composition, providers, prompts, routing, pricing, limits, security controls, or implementation of the Service, except to the extent this restriction is prohibited by law.
9. AI-Generated Content
AI-generated outputs may contain errors, omissions, hallucinations, unsafe suggestions, biased content, code defects, or other inaccuracies. You are responsible for reviewing and verifying outputs before relying on them, publishing them, using them in production, or making decisions based on them.
The Service is not a substitute for professional advice, including legal, medical, financial, tax, accounting, employment, safety, security, or other regulated advice. You are responsible for obtaining qualified professional review where appropriate.
Outputs may not be unique, and similar or identical outputs may be generated for other users. Portal does not guarantee that outputs are non-infringing or suitable for trademark, copyright, patent, publicity, regulatory, or commercial publication use without independent review.
10. High-Risk and Regulated Uses
Unless expressly agreed in writing, the Service may not be used for emergency services, life-safety systems, medical diagnosis or treatment, legal representation, credit, housing, employment, education admissions, insurance eligibility, biometric identification, law-enforcement decisions, weapons systems, critical infrastructure control, or other high-risk decisions where an output could materially affect a person’s rights, safety, or access to essential services.
You may not submit payment card data, protected health information, children’s data, biometric identifiers, export-controlled technical data, classified information, government secrets, or other regulated data unless Portal has expressly agreed in writing to support that data category.
The Service is not FedRAMP, CJIS, HIPAA/BAA, PCI-DSS, ITAR/EAR-controlled-data, classified, government-cloud, or life-safety authorized unless Portal expressly agrees in a separate written agreement.
11. Government and Public-Sector Users
The Service is not offered for use by U.S. federal, state, local, foreign, defense, law-enforcement, or public-sector agencies unless Portal has signed a separate written government or public-sector addendum. No government-specific terms, procurement clauses, data-rights clauses, security addenda, audit rights, appropriation terms, or flow-down obligations apply unless expressly accepted in writing by Portal.
12. Service Availability and Support
We aim to provide reliable service, but we do not guarantee uninterrupted availability, specific latency, specific model availability, or error-free operation. The Service may experience downtime, rate limits, maintenance, provider outages, capacity limits, abuse controls, or unforeseen issues. Support is provided through the contact channels or order terms applicable to your account.
13. Suspension and Termination
You may stop using the Service at any time. We may limit, suspend, or terminate access, keys, credits, codes, payouts, or accounts with or without notice if we believe there is a violation of these Terms, the Acceptable Use Policy, law, sanctions, payment obligations, security requirements, or platform integrity; if required by law or payment processors; or if continued access creates risk to Portal, customers, providers, or third parties.
Upon termination, your right to use the Service ends immediately. Data retention and deletion are governed by the Privacy Policy and Data Processing Agreement.
14. Warranties and Disclaimers
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Portal disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and uninterrupted operation.
15. Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless Portal, its affiliates, officers, directors, employees, contractors, providers, and agents from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your Customer Data, applications, integrations, use of outputs, violation of these Terms or law, infringement or misappropriation of third-party rights, or misuse of the Service.
16. Limitation of Liability
To the maximum extent permitted by law, Portal will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits; lost revenue; lost data; business interruption; replacement services; or loss of goodwill, even if advised of the possibility.
Portal’s total liability for all claims related to the Service will not exceed the amounts you paid to Portal for the Service giving rise to the claim during the three (3) months before the event giving rise to liability, or one hundred dollars (US $100), whichever is greater. Nothing in these Terms limits liability to the extent prohibited by applicable law.
The limits in this Section 16 do not reduce Portal’s obligation under Section 4 to refund, replace, or provide substantially equivalent access for unused paid credits where that Section applies, and do not limit either party’s liability for fraud or willful misconduct, or your obligations under Section 15.
17. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice before they take effect where required by law or where the changes materially reduce your rights. The “Last updated” date above reflects the current version. Continued use after changes take effect constitutes acceptance.
We will not use a terms update to retroactively authorize training of Customer Data or materially more permissive Customer Data use without appropriate notice and consent.
18. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Unless a separate written agreement states otherwise, the state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service, and each party consents to that jurisdiction and venue.
19. Copyright Complaints
If you believe content stored through the Service infringes your copyright, send a notice compliant with 17 U.S.C. 512(c)(3) to Portal AI Inc., Attn: Copyright Agent, support@portal.ai. We respond to valid notices and, in appropriate circumstances, disable content and terminate the accounts of repeat infringers.
20. Dispute Resolution; Binding Arbitration; Class Action Waiver
Please read this section carefully; it affects the parties’ rights. (a) Informal resolution first. Before filing a claim, each party agrees to send the other a written description of the dispute (for Portal: support@portal.ai; for Customer: the account email) and to attempt in good faith to resolve it within sixty (60) days. (b) Binding arbitration. Except for qualifying small-claims-court cases and claims for injunctive or equitable relief concerning intellectual property, confidentiality, or unauthorized access to the Service, any dispute arising out of or relating to these Terms or the Service will be resolved by final, binding, individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Wilmington, Delaware, conducted in English (hearings may proceed by videoconference). The Federal Arbitration Act governs this section. (c) Class and jury waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Each claimant retains the right to an individual decision on the merits of its own claim, and no decision in another claimant’s proceeding will bind a claimant that did not participate in it. (d) Severability; venue. If the class waiver is found unenforceable for a particular claim, that claim, and only that claim, will proceed in court; the remainder of this section survives. Any claim that proceeds in court is subject to the exclusive venue stated in the Governing Law section.
21. Miscellaneous
If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. These Terms, together with the policies and order forms they incorporate, are the entire agreement between the parties regarding the Service and supersede prior discussions. Portal may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets; Customer may not assign them without Portal’s written consent. A failure to enforce a provision is not a waiver. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control. Sections that by their nature should survive termination survive, including payment obligations, confidentiality, disclaimers, limitations of liability, indemnities, and dispute resolution. To the extent permitted by law, any claim arising out of the Service must be filed within one (1) year after it accrues or is permanently barred. If Customer provides feedback or suggestions, Portal may use them without restriction or obligation. There are no third-party beneficiaries of these Terms.
22. Contact
General questions and support: support@portal.ai
Privacy and data requests: privacy@portal.ai